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minor✓ Resolved

SMS Delivery Delays from Twilio to Tigo Guatemala

Twilio•Tue, May 5, 2026, 11:11 PM
Status
resolved
Duration
5h 33m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, May 6, 2026, 04:45 AM
This incident has been resolved.
monitoringWed, May 6, 2026, 02:40 AM
We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, May 6, 2026, 02:37 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedWed, May 6, 2026, 12:37 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, May 5, 2026, 11:36 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, May 5, 2026, 11:11 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
de31f448-be5c-4805-b23d-5631b8505203
External ID
dp81d3xgn76y
🕐 Started
Tue, May 5, 2026, 11:11 PM
🔄 Last Updated
Wed, May 6, 2026, 04:45 AM
✓ Resolved
Wed, May 6, 2026, 04:45 AM
MINOR
Impact Level
5h 33m
Total Duration
5
Status Updates
Affected Components
SMS, Latin America
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