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minor✓ Resolved

SMS Delivery Receipt Delays from Twilio to Multiple Networks in United Kingdom

Twilio•Wed, Apr 22, 2026, 10:33 AM
Status
resolved
Duration
2h 46m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Apr 22, 2026, 01:20 PM
This incident has been resolved.
monitoringWed, Apr 22, 2026, 01:15 PM
We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Apr 22, 2026, 12:11 PM
Twilio customers may be experiencing Delivery Receipt Delays from Twilio to multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Apr 22, 2026, 11:38 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Apr 22, 2026, 11:35 AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Apr 22, 2026, 10:33 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to multiple networks in the United Kingdom. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
ddb28cd8-7bfb-4a32-9128-4f9a596e6e30
External ID
9v3bwvcz1ljl
🕐 Started
Wed, Apr 22, 2026, 10:33 AM
🔄 Last Updated
Wed, Apr 22, 2026, 01:20 PM
✓ Resolved
Wed, Apr 22, 2026, 01:20 PM
MINOR
Impact Level
2h 46m
Total Duration
5
Status Updates
Affected Components
SMS, Europe
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