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minor✓ Resolved

SMS Delivery Report Delays When Sending to Union Telecom Network in United States From a Subset of Shortcodes

TwilioThu, Feb 5, 2026, 07:05 PM
Status
resolved
Duration
13h 29m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Feb 6, 2026, 08:35 AM
This incident has been resolved.
monitoringFri, Feb 6, 2026, 06:46 AM
We are observing recovery in receiving message delivery reports from Union Telecom Network in United States from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Feb 6, 2026, 01:31 AM
We are still experiencing delays in receiving message delivery reports from Union Telecom Network in United States from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
investigatingThu, Feb 5, 2026, 09:37 PM
We are still experiencing delays in receiving message delivery reports from Union Telecom Network in United States from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
investigatingThu, Feb 5, 2026, 07:37 PM
We are still experiencing delays in receiving message delivery reports from Union Telecom Network in United States from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, Feb 5, 2026, 07:05 PM
We are experiencing delays in receiving message delivery reports from Union Telecom Network in United States from a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
dd9be079-56a7-413d-b3f1-75deed285c2a
External ID
3tq6jr62428t
🕐 Started
Thu, Feb 5, 2026, 07:05 PM
🔄 Last Updated
Fri, Feb 6, 2026, 08:35 AM
✓ Resolved
Fri, Feb 6, 2026, 08:35 AM
MINOR
Impact Level
13h 29m
Total Duration
5
Status Updates
Affected Components
SMS Short Code, North America
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