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minor✓ Resolved

User Authentication Identity API Errors for XL Axiata in Indonesia

Twilio•Wed, Mar 11, 2026, 11:12 PM
Status
resolved
Duration
3h 12m
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Mar 12, 2026, 02:25 AM
This incident has been resolved.
monitoringThu, Mar 12, 2026, 12:11 AM
Twilio customers should not be experiencing Authentication Identity API errors for XL Axiata in Indonesia anymore. Our team has implemented a fix and we will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Mar 11, 2026, 11:12 PM
Twilio customers may be experiencing User Authentication Identity API errors for XL Axiata in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
dd31ce42-8b3d-4946-8924-ee5a079acdbd
External ID
t993dc7jh44w
🕐 Started
Wed, Mar 11, 2026, 11:12 PM
🔄 Last Updated
Thu, Mar 12, 2026, 02:25 AM
✓ Resolved
Thu, Mar 12, 2026, 02:25 AM
MINOR
Impact Level
3h 12m
Total Duration
2
Status Updates
Affected Components
Verify Silent Network Auth
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