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minor✓ Resolved
User Authentication Identity Gateway API Failure Increase for Bell in Canada
Status
resolved
Duration
6h 44m
Updates
6
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedThu, Aug 13, 2026, 05:40 AM
This incident has been resolved.
monitoringThu, Aug 13, 2026, 05:01 AM
We have observed a recovery in User Authentication Identity Gateway API failure increase for Bell in Canada and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringThu, Aug 13, 2026, 02:55 AM
We have observed a recovery in User Authentication Identity Gateway API failure increase for Bell in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Aug 13, 2026, 02:13 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Bell in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedThu, Aug 13, 2026, 12:07 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Bell in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Aug 12, 2026, 11:06 PM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Bell in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Aug 12, 2026, 10:55 PM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Bell in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
dc735107-769a-48b0-ab65-6cc0eff3cd20
External ID
b098v1vd33sy
🕐 Started
Wed, Aug 12, 2026, 10:55 PM
🔄 Last Updated
Thu, Aug 13, 2026, 05:40 AM
✓ Resolved
Thu, Aug 13, 2026, 05:40 AM
MINOR
Impact Level
6h 44m
Total Duration
6
Status Updates
Affected Components
Verify Silent Network Auth
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