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minor✓ Resolved

User Authentication Identity Gateway API Failure Increase in Canada

Twilio•Thu, Jun 11, 2026, 06:32 AM
Status
resolved
Duration
5h 12m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Jun 11, 2026, 11:45 AM
This incident has been resolved.
monitoringThu, Jun 11, 2026, 09:40 AM
We have observed a recovery in User Authentication Identity Gateway API failure increase in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, Jun 11, 2026, 07:37 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, Jun 11, 2026, 06:32 AM
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
db860058-60a0-4ca0-9fe5-bc36acf459e9
External ID
fh48b4mkwscj
🕐 Started
Thu, Jun 11, 2026, 06:32 AM
🔄 Last Updated
Thu, Jun 11, 2026, 11:45 AM
✓ Resolved
Thu, Jun 11, 2026, 11:45 AM
MINOR
Impact Level
5h 12m
Total Duration
3
Status Updates
Affected Components
Lookup Identity MatchLookup Line Type Intelligence [Legacy API]Legacy Identity MatchAndAttributes
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