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minor✓ Resolved

Voice Call Audio Quality Degradation from Twilio Phone Numbers to Turkey

TwilioMon, Aug 17, 2026, 09:26 PM
Status
resolved
Duration
8h 43m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Aug 18, 2026, 06:10 AM
This incident has been resolved.
monitoringTue, Aug 18, 2026, 05:45 AM
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Turkey and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringTue, Aug 18, 2026, 03:45 AM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Turkey and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Aug 18, 2026, 12:31 AM
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedMon, Aug 17, 2026, 10:30 PM
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Aug 17, 2026, 09:30 PM
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Aug 17, 2026, 09:26 PM
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Turkey. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
d9e45c5e-a986-473d-a725-46bf7405f5be
External ID
gg1jt8yrgt0x
🕐 Started
Mon, Aug 17, 2026, 09:26 PM
🔄 Last Updated
Tue, Aug 18, 2026, 06:10 AM
✓ Resolved
Tue, Aug 18, 2026, 06:10 AM
MINOR
Impact Level
8h 43m
Total Duration
6
Status Updates
Affected Components
Voice, Europe
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