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minor✓ Resolved

Klarna payment gateway is experiencing degraded performance

ShopifyWed, Sep 2, 2026, 07:52 PM
Status
resolved
Duration
6h 33m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Sep 3, 2026, 02:25 AM
This incident has been resolved.
identifiedWed, Sep 2, 2026, 09:56 PM
We continue to work on resolving the issue with the third-party provider.
identifiedWed, Sep 2, 2026, 08:52 PM
We have identified the problem with Klarna payment gateway as well as related integrations and we are working with the third-party provider towards a solution.
investigatingWed, Sep 2, 2026, 08:12 PM
We are still investigating degraded performance issues with the Klarna payment gateway for some merchants and buyers. Please also refer to Klarna's status page for their latest updates while we continue to monitor the impacts to Shopify shops here.
investigatingWed, Sep 2, 2026, 07:52 PM
We are aware of an issue with Klarna, which may be affecting checkouts using this gateway, and other related performance issues.

📊 TECHNICAL DETAILS

Internal ID
d975c460-c7e5-4670-b9b3-048c63e7d7dc
External ID
6hx7vl3xsd4j
🕐 Started
Wed, Sep 2, 2026, 07:52 PM
🔄 Last Updated
Thu, Sep 3, 2026, 02:25 AM
✓ Resolved
Thu, Sep 3, 2026, 02:25 AM
MINOR
Impact Level
6h 33m
Total Duration
4
Status Updates
Affected Components
Checkout
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