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minor✓ Resolved

Issues When Attempting to Update Whatsapp Profiles via API and Console for a Subset of Users

Twilio•Thu, Mar 26, 2026, 06:11 PM
Status
resolved
Duration
20h 8m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Mar 27, 2026, 02:20 PM
This incident has been resolved.
monitoringFri, Mar 27, 2026, 01:49 PM
WhatsApp Business Profile management is now operating normally and we are no longer seeing performance issues. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
investigatingFri, Mar 27, 2026, 07:45 AM
Performance issues are still reported with WhatsApp Business Profile management. This is affecting a subset of users attempting to update profiles via the API and Twilio Console. Engineers are investigating. We will provide an update in 16 hours or as soon as more information becomes available.
investigatingThu, Mar 26, 2026, 11:57 PM
Performance issues are still reported with WhatsApp Business Profile management. This is affecting a subset of users attempting to update profiles via the API and Twilio Console. Engineers are investigating. We will provide an update in 8 hours or as soon as more information becomes available.
investigatingThu, Mar 26, 2026, 08:32 PM
Performance issues are still reported with WhatsApp Business Profile management. This is affecting a subset of users attempting to update profiles via the API and Twilio Console. Engineers are investigating. We will provide an update in 4 hours or as soon as more information becomes available.
investigatingThu, Mar 26, 2026, 06:59 PM
Performance issues are still reported with WhatsApp Business Profile management. This is affecting a subset of users attempting to update profiles via the API and Twilio Console. Engineers are investigating. We will provide an update in 2 hours or as soon as more information becomes available.
investigatingThu, Mar 26, 2026, 06:11 PM
Performance issues have been reported with WhatsApp Business Profile management. This is affecting a subset of users attempting to update profiles via the API and Twilio Console. Engineers are investigating. We will provide an update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
d8d77bfc-4667-4fb9-ab27-f19dc221c653
External ID
ndj92lcyb3dz
🕐 Started
Thu, Mar 26, 2026, 06:11 PM
🔄 Last Updated
Fri, Mar 27, 2026, 02:20 PM
✓ Resolved
Fri, Mar 27, 2026, 02:20 PM
MINOR
Impact Level
20h 8m
Total Duration
6
Status Updates
Affected Components
Messaging Channels
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