← Back to Twilio History
minor✓ Resolved
Mexico Customers Unable to Activate Their Accounts
Status
resolved
Duration
1h 7m
Updates
1
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedThu, Apr 9, 2026, 03:15 AM
This incident has been resolved.
investigatingThu, Apr 9, 2026, 02:07 AM
We are currently investigating an issue where some customers in Mexico using USD currency may experience problems with their account balance not updating successfully. This may result in account suspension and prevent activation. Our engineering team is actively investigating this issue. We will provide another update within 1 hour or as soon as more information becomes available. Thank you for your patience.
📊 TECHNICAL DETAILS
Internal ID
d8a15ccc-3fc7-4431-8623-8a845107b6fc
External ID
dbpcv4ywkjb5
🕐 Started
Thu, Apr 9, 2026, 02:07 AM
🔄 Last Updated
Thu, Apr 9, 2026, 03:15 AM
✓ Resolved
Thu, Apr 9, 2026, 03:15 AM
MINOR
Impact Level
1h 7m
Total Duration
1
Status Updates
Affected Components
Billing
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed