minor✓ Resolved

SMS Delivery Delays from Twilio to Tigo Paraguay

SendGrid•2026-09-16 04:49 UTC

Status

resolved

Duration

6h 31m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-09-16 11:20 UTC

This incident has been resolved.

monitoring2026-09-16 08:27 UTC

We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Paraguay and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoring2026-09-16 06:26 UTC

We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Paraguay and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-09-16 05:25 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Paraguay. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-09-16 04:49 UTC

Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Paraguay. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

d8774bb8-7589-4bf9-b59f-8cd33d30be06

External ID

ts27tlsrh976

🕐 Started

2026-09-16 04:49 UTC

🔄 Last Updated

2026-09-16 11:20 UTC

✓ Resolved

2026-09-16 11:20 UTC

MINOR

Impact Level

6h 31m

Total Duration

Status Updates

Affected Components

SMS, Latin America

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