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minor✓ Resolved

User Authentication Identity SNA Failure Increase for Smartfren in Indonesia

Twilio•Tue, May 19, 2026, 05:32 PM
Status
resolved
Duration
14h 17m
Updates
8
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, May 20, 2026, 07:50 AM
This incident has been resolved.
monitoringWed, May 20, 2026, 05:45 AM
We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, May 20, 2026, 03:37 AM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedWed, May 20, 2026, 01:36 AM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, May 20, 2026, 12:36 AM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, May 20, 2026, 12:35 AM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigatingTue, May 19, 2026, 08:35 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingTue, May 19, 2026, 06:33 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, May 19, 2026, 05:32 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
d7a532ec-663b-46c8-93ce-824f9fc8a481
External ID
8dsngvbgpbxs
🕐 Started
Tue, May 19, 2026, 05:32 PM
🔄 Last Updated
Wed, May 20, 2026, 07:50 AM
✓ Resolved
Wed, May 20, 2026, 07:50 AM
MINOR
Impact Level
14h 17m
Total Duration
8
Status Updates
Affected Components
Verify Silent Network Auth
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