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minor✓ Resolved

SMS Delivery Delays and Failures from Network Subscribers to a Subset of Twilio United Kingdom Long Codes

TwilioThu, Jun 11, 2026, 08:30 PM
Status
resolved
Duration
17h 5m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jun 12, 2026, 01:35 PM
This incident has been resolved.
monitoringFri, Jun 12, 2026, 11:22 AM
We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio United Kingdom Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Jun 12, 2026, 03:40 AM
Twilio customers may be experiencing SMS delivery failures from network subscribers on multiple networks in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedThu, Jun 11, 2026, 11:33 PM
Twilio customers may be experiencing SMS delivery failures from network subscribers on multiple networks in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedThu, Jun 11, 2026, 09:31 PM
Twilio customers may be experiencing SMS delivery failures from network subscribers on multiple networks in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Jun 11, 2026, 08:31 PM
Twilio customers may be experiencing SMS delivery failures from network subscribers on multiple networks in the United Kingdom to a subset of Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Jun 11, 2026, 08:30 PM
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to a subset of Twilio United Kingdom Long Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
d7522a67-2b15-4d66-a2fb-9eaec907e84d
External ID
z2gmc6b233cd
🕐 Started
Thu, Jun 11, 2026, 08:30 PM
🔄 Last Updated
Fri, Jun 12, 2026, 01:35 PM
✓ Resolved
Fri, Jun 12, 2026, 01:35 PM
MINOR
Impact Level
17h 5m
Total Duration
6
Status Updates
Affected Components
SMS, Europe
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