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minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Alphanumeric Numbers to Vodafone Italy

Twilio•Tue, Jul 14, 2026, 10:54 PM
Status
resolved
Duration
3h 20m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Jul 15, 2026, 02:15 AM
This incident has been resolved.
monitoringWed, Jul 15, 2026, 12:08 AM
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Numbers to Vodafone network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Jul 14, 2026, 11:00 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to Vodafone network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Jul 14, 2026, 10:54 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Numbers to Vodafone network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
d72f32c8-d363-44c4-adc5-fcf54c705086
External ID
j5bb4p568wxm
🕐 Started
Tue, Jul 14, 2026, 10:54 PM
🔄 Last Updated
Wed, Jul 15, 2026, 02:15 AM
✓ Resolved
Wed, Jul 15, 2026, 02:15 AM
MINOR
Impact Level
3h 20m
Total Duration
3
Status Updates
Affected Components
SMS, Europe
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