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minor✓ Resolved

SMS Delivery Delays from Twilio Short Codes and Long Codes to Liberty Puerto Rico

Twilio•Fri, Sep 11, 2026, 08:37 PM
Status
resolved
Duration
9h 43m
Updates
7
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSat, Sep 12, 2026, 06:20 AM
This incident has been resolved.
monitoringSat, Sep 12, 2026, 04:17 AM
We have observed a recovery in SMS delivery from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Sep 12, 2026, 03:11 AM
Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Sep 12, 2026, 02:11 AM
Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
monitoringSat, Sep 12, 2026, 12:09 AM
We have observed a recovery in SMS delivery from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Sep 11, 2026, 10:07 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Sep 11, 2026, 08:56 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, Sep 11, 2026, 08:37 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
d635661a-c924-4760-b506-8730ae98b190
External ID
5knm25n68x9x
🕐 Started
Fri, Sep 11, 2026, 08:37 PM
🔄 Last Updated
Sat, Sep 12, 2026, 06:20 AM
✓ Resolved
Sat, Sep 12, 2026, 06:20 AM
MINOR
Impact Level
9h 43m
Total Duration
7
Status Updates
Affected Components
SMS Long Code, North AmericaSMS Short Code, North America
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