← Back to Twilio History
minor✓ Resolved

Voice Call Failures Between a Subset of Twilio Colombia Phone Numbers and Multiple Networks in Colombia

Twilio•Thu, Apr 9, 2026, 03:35 PM
Status
resolved
Duration
3h 39m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Apr 9, 2026, 07:15 PM
This incident has been resolved.
monitoringThu, Apr 9, 2026, 05:10 PM
We have observed a recovery in voice calls between a subset of Twilio Colombia Phone Numbers and network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Apr 9, 2026, 04:07 PM
Twilio customers may be experiencing voice call failures between a subset of Twilio Colombia Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Apr 9, 2026, 03:35 PM
Twilio customers may be experiencing voice call failures between a subset of Twilio Colombia Phone Numbers and network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
d57c1a05-4094-42c5-a9d7-19f98fe8d32b
External ID
hy9q7729r5lc
🕐 Started
Thu, Apr 9, 2026, 03:35 PM
🔄 Last Updated
Thu, Apr 9, 2026, 07:15 PM
✓ Resolved
Thu, Apr 9, 2026, 07:15 PM
MINOR
Impact Level
3h 39m
Total Duration
3
Status Updates
Affected Components
Voice, Latin America
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed