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minor✓ Resolved

Billing and subscription management issues

Anthropic (Claude)•Thu, May 28, 2026, 07:04 PM
Status
resolved
Duration
21 minutes
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, May 28, 2026, 07:25 PM
This incident has been resolved.
monitoringThu, May 28, 2026, 07:17 PM
A fix has been deployed for the issue affecting Claude services and we are monitoring for recovery.
identifiedThu, May 28, 2026, 07:04 PM
We are currently experiencing issues with billing and subscription management on claude.ai and the Anthropic Console. Users may see errors when viewing subscription details, payment methods, or attempting to upgrade or change plans. Chat and API access are not affected. We have identified the cause and are working on a fix.

📊 TECHNICAL DETAILS

Internal ID
d527ecc1-e9f4-4be3-ad9c-932e0abba3c8
External ID
8q00jfj4yfv6
🕐 Started
Thu, May 28, 2026, 07:04 PM
🔄 Last Updated
Thu, May 28, 2026, 07:25 PM
✓ Resolved
Thu, May 28, 2026, 07:25 PM
MINOR
Impact Level
21 minutes
Total Duration
2
Status Updates
Affected Components
claude.aiClaude Console (platform.claude.com)
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