minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Short Codes to Algar Telecom Brazil

SendGrid•Wed, Sep 2, 2026, 09:05 PM

Status

resolved

Duration

17h 20m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Sep 3, 2026, 02:25 PM

This incident has been resolved.

monitoringThu, Sep 3, 2026, 12:21 PM

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedThu, Sep 3, 2026, 04:18 AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

identifiedThu, Sep 3, 2026, 12:18 AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

identifiedWed, Sep 2, 2026, 10:18 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedWed, Sep 2, 2026, 09:17 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingWed, Sep 2, 2026, 09:05 PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

d43fa3a8-0616-4136-838f-5053b06f745c

External ID

y3y1y2m310sk

🕐 Started

Wed, Sep 2, 2026, 09:05 PM

🔄 Last Updated

Thu, Sep 3, 2026, 02:25 PM

✓ Resolved

Thu, Sep 3, 2026, 02:25 PM

MINOR

Impact Level

17h 20m

Total Duration

Status Updates

Affected Components

SMS, Latin America

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