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minor✓ Resolved

User Authentication Identity Gateway API High Latency for Verizon in United States

Twilio•Tue, Jul 21, 2026, 04:57 PM
Status
resolved
Duration
2h 33m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Jul 21, 2026, 07:31 PM
This incident has been resolved.
monitoringTue, Jul 21, 2026, 05:27 PM
We have observed a recovery in User Authentication Identity Gateway API high latency for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Jul 21, 2026, 05:22 PM
Twilio customers may be experiencing User Authentication Identity Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Jul 21, 2026, 04:57 PM
Twilio customers may be experiencing User Authentication Identity Gateway API high latency for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
d360c7d9-f799-4329-8103-35d9ae86c59f
External ID
vqhw2cv0rqw2
🕐 Started
Tue, Jul 21, 2026, 04:57 PM
🔄 Last Updated
Tue, Jul 21, 2026, 07:31 PM
✓ Resolved
Tue, Jul 21, 2026, 07:31 PM
MINOR
Impact Level
2h 33m
Total Duration
3
Status Updates
Affected Components
Lookup SIM SwapLegacy Identity MatchAndAttributes
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