minor✓ Resolved

User Authentication Identity API Errors in Indonesia

Twilio•2026-02-23 14:23 UTC

Status

resolved

Duration

3h 16m

Updates

Coverage

1 article

📰 RELATED ARTICLES

Twilio outage: User Authentication Identity API Errors in Indonesia

Breaking: User Authentication Identity API Errors in Indonesia

2026-02-23 20:06 UTC →

INCIDENT TIMELINE

✓ Resolved2026-02-23 17:40 UTC

This incident has been resolved.

monitoring2026-02-23 15:38 UTC

We have observed a recovery in User Authentication Identity in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-02-23 15:21 UTC

Twilio customers may be experiencing User Authentication Identity API errors in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-02-23 14:37 UTC

We are continuing to investigate this issue.

investigating2026-02-23 14:23 UTC

Twilio customers may be experiencing User Authentication Identity API errors in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

d2c4b68d-48d3-4daa-abe1-871e12b9b6b6

External ID

dyt8qjssjvt7

🕐 First reported

2026-02-23 14:23 UTC

🔄 Last Updated

2026-02-23 17:40 UTC

✓ Resolved

2026-02-23 17:40 UTC

MINOR

Impact Level

3h 16m

Total Duration

Status Updates

Affected Components

Verify Silent Network Auth

✍️

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