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minor✓ Resolved
Voice Call Failures from a Subset of Twilio Phone Numbers to Switzerland
Status
resolved
Duration
1d 1h
Updates
11
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedSat, Sep 5, 2026, 10:15 PM
This incident has been resolved.
monitoringSat, Sep 5, 2026, 09:40 PM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Switzerland and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoringSat, Sep 5, 2026, 05:34 PM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Switzerland and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringSat, Sep 5, 2026, 03:28 PM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Switzerland and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Sep 5, 2026, 08:24 AM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedSat, Sep 5, 2026, 04:18 AM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedSat, Sep 5, 2026, 02:18 AM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Sep 5, 2026, 01:18 AM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Switzerland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, Sep 4, 2026, 11:56 PM
Twilio customers may be experiencing voice call failures from a subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingFri, Sep 4, 2026, 11:18 PM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the Netherlands, Switzerland, and Iceland. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingFri, Sep 4, 2026, 09:55 PM
Twilio customers may be experiencing voice call failures from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Sep 4, 2026, 08:55 PM
Twilio customers may be experiencing voice call failures from a subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
d21e06e5-911e-4e02-9625-d3ec0d0dad3a
External ID
8hs11dfv54st
🕐 Started
Fri, Sep 4, 2026, 08:55 PM
🔄 Last Updated
Sat, Sep 5, 2026, 10:15 PM
✓ Resolved
Sat, Sep 5, 2026, 10:15 PM
MINOR
Impact Level
1d 1h
Total Duration
11
Status Updates
Affected Components
Voice, Europe
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