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minor✓ Resolved
SMS Delivery Delays from Twilio to Liberty Mobile Puerto Rico
Status
resolved
Duration
3d 1h
Updates
11
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedThu, Jul 16, 2026, 09:40 PM
This incident has been resolved.
monitoringWed, Jul 15, 2026, 09:27 PM
We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
monitoringWed, Jul 15, 2026, 05:26 AM
We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
monitoringTue, Jul 14, 2026, 09:25 PM
We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoringTue, Jul 14, 2026, 05:25 PM
We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringTue, Jul 14, 2026, 03:25 PM
We have observed a recovery in SMS delivery from Twilio to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Jul 14, 2026, 11:48 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
identifiedTue, Jul 14, 2026, 03:47 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedMon, Jul 13, 2026, 11:47 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedMon, Jul 13, 2026, 09:47 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Jul 13, 2026, 08:46 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Jul 13, 2026, 08:24 PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
d1cef773-c1d0-43f5-a9f3-61e41a57099b
External ID
1czx9xh6jcnb
🕐 Started
Mon, Jul 13, 2026, 08:24 PM
🔄 Last Updated
Thu, Jul 16, 2026, 09:40 PM
✓ Resolved
Thu, Jul 16, 2026, 09:40 PM
MINOR
Impact Level
3d 1h
Total Duration
11
Status Updates
Affected Components
SMS, Latin America
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