minor✓ Resolved

Voice Insights Console Dashboard Error

Twilio•2026-09-11 17:02 UTC

Status

resolved

Duration

1h 45m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-09-11 18:48 UTC

This incident has been resolved.

resolved2026-09-11 18:48 UTC

This incident has been resolved.

monitoring2026-09-11 17:34 UTC

Our engineers have implemented a fix and are continuning to monitor systems for recovery. We will provide another update in 1 hour.

investigating2026-09-11 17:02 UTC

Our engineers are currently investigating an issue regarding voice insights. Twilio customers affected are temporarily unable to access the Voice Insights Console Dashboard in IE1. There is no impact to Voice Insights Console Dashboard in the US1 and AU1 regions.

📊 TECHNICAL DETAILS

Internal ID

d1aa5dad-39df-4bc8-ad4e-2e7d1c1346e8

External ID

9m56wjrs00p8

🕐 Started

2026-09-11 17:02 UTC

🔄 Last Updated

2026-09-11 18:48 UTC

✓ Resolved

2026-09-11 18:48 UTC

MINOR

Impact Level

1h 45m

Total Duration

Status Updates

Affected Components

Voice Insights IE1

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