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minor✓ Resolved
SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs to Multiple Networks in Italy
Status
resolved
Duration
11h 18m
Updates
5
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedWed, Apr 1, 2026, 06:20 AM
This incident has been resolved.
monitoringWed, Apr 1, 2026, 04:13 AM
We are observing recovery in SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to subscribers across multiple networks in Italy. We will continue monitoring the service for an additional 2 hours to ensure full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
monitoringWed, Apr 1, 2026, 02:07 AM
We are observing recovery in SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Italy. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, Mar 31, 2026, 10:07 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingTue, Mar 31, 2026, 08:01 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, Mar 31, 2026, 07:01 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
d110dd5a-f7b3-455b-8849-23bfcbfaf9fd
External ID
17j2zx60p360
🕐 Started
Tue, Mar 31, 2026, 07:01 PM
🔄 Last Updated
Wed, Apr 1, 2026, 06:20 AM
✓ Resolved
Wed, Apr 1, 2026, 06:20 AM
MINOR
Impact Level
11h 18m
Total Duration
5
Status Updates
Affected Components
SMS, Europe
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