minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Tigo Guatemala

Twilio•2026-09-30 03:29 UTC

Status

resolved

Duration

2h 40m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-09-30 06:10 UTC

This incident has been resolved.

identified2026-09-30 04:34 UTC

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-09-30 03:34 UTC

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-09-30 03:29 UTC

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

d0c52059-0180-4056-bb1e-67f01d145fc4

External ID

m366zn6cn6g6

🕐 Started

2026-09-30 03:29 UTC

🔄 Last Updated

2026-09-30 06:10 UTC

✓ Resolved

2026-09-30 06:10 UTC

MINOR

Impact Level

2h 40m

Total Duration

Status Updates

Affected Components

SMS, Latin America

REQUEST COVERAGE

No article has been written for this incident yet. When 100 people request coverage, we request generation of one.

0 / 100 requests100 more needed