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minor✓ Resolved

SMS Delivery Failures from a Subset of Twilio Long Codes to Shelcomm United States

Twilio•Thu, Feb 26, 2026, 12:58 AM
Status
resolved
Duration
3h 6m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Feb 26, 2026, 04:05 AM
This incident has been resolved.
monitoringThu, Feb 26, 2026, 02:25 AM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Shelcomm network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Feb 26, 2026, 01:45 AM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Shelcomm network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Feb 26, 2026, 12:58 AM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Shelcomm network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
d04f8b78-3be3-4f8b-9384-6c4543b3725d
External ID
9v6g9wlggb03
🕐 Started
Thu, Feb 26, 2026, 12:58 AM
🔄 Last Updated
Thu, Feb 26, 2026, 04:05 AM
✓ Resolved
Thu, Feb 26, 2026, 04:05 AM
MINOR
Impact Level
3h 6m
Total Duration
3
Status Updates
Affected Components
SMS Long Code, North America
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