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minor✓ Resolved

Voice Call Failures and Post Dial Delay from a Subset of Twilio Phone Numbers to United Kingdom

SendGridThu, Aug 27, 2026, 11:43 AM
Status
resolved
Duration
4d 2h
Updates
13
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Aug 31, 2026, 02:31 PM
This incident has been resolved.
monitoringMon, Aug 31, 2026, 07:25 AM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
monitoringSun, Aug 30, 2026, 07:24 AM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
monitoringSat, Aug 29, 2026, 08:46 AM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
monitoringSat, Aug 29, 2026, 12:45 AM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoringFri, Aug 28, 2026, 08:44 PM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringFri, Aug 28, 2026, 06:44 PM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
monitoringFri, Aug 28, 2026, 02:22 PM
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Aug 28, 2026, 03:35 AM
Twilio customers may be experiencing voice call post dial delay and failures from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
identifiedThu, Aug 27, 2026, 07:35 PM
Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedThu, Aug 27, 2026, 03:34 PM
Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedThu, Aug 27, 2026, 01:34 PM
Twilio customers may be experiencing voice call post dial delay and failures from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Aug 27, 2026, 12:28 PM
Twilio customers may be experiencing voice call post dial delay and call failures from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Aug 27, 2026, 11:43 AM
Twilio customers may be experiencing voice call failures and post dial delay from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
cf82b8a7-ceaa-4e84-a095-dd100d615c3b
External ID
wlx2rc0dm0w2
🕐 Started
Thu, Aug 27, 2026, 11:43 AM
🔄 Last Updated
Mon, Aug 31, 2026, 02:31 PM
✓ Resolved
Mon, Aug 31, 2026, 02:31 PM
MINOR
Impact Level
4d 2h
Total Duration
13
Status Updates
Affected Components
Voice, Europe
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