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minor✓ Resolved

Service Degradation Affecting Giphy In Zoom Chat and Zoom In-Meeting Chat.

ZoomTue, May 26, 2026, 06:22 PM
Status
resolved
Duration
9d 8h
Updates
20
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jun 5, 2026, 02:45 AM
This incident has been resolved.
monitoringTue, Jun 2, 2026, 06:58 PM
GIFs are re-enabled for clients on versions below 7.0.0 and above 7.0.4, but users may need to re-login to send GIFs. Users on affected versions (7.0.0 – 7.0.4) can upgrade to 7.0.5 to send GIFs.
monitoringMon, Jun 1, 2026, 02:04 PM
GIFs remain enabled for unaffected clients (versions below 7.0.0 and above 7.0.4). Users may need to re-login to use GIFs. We will provide updates as more information becomes available.
identifiedMon, Jun 1, 2026, 02:44 AM
GIFs remains enabled for unaffected clients (versions below 7.0.0 and above 7.0.4). We will provide updates as more information becomes available.
identifiedSun, May 31, 2026, 02:35 AM
GIFs have been re-enabled for unaffected clients (versions below 7.0.0 and above 7.0.4). We will provide updates as more information becomes available. Thank you for your patience.
identifiedSat, May 30, 2026, 04:00 PM
We have narrowed down the GIF issue to Zoom client versions 7.0.0 – 7.0.4. We will begin re-enabling the GIF feature on unaffected client versions through this weekend. We will provide updates as more information becomes available. Thank you for your patience.
identifiedSat, May 30, 2026, 04:00 AM
We have narrowed down the GIF issue to Zoom client versions 7.0.0 – 7.0.4. We will begin re-enabling the GIF feature on unaffected client versions through this weekend. We will provide updates as more information becomes available. Thank you for your patience.
identifiedFri, May 29, 2026, 04:00 PM
We have narrowed down the GIF issue to Zoom client versions 7.0.0 – 7.0.4. We will begin re-enabling the GIF feature on unaffected client versions starting today through this weekend. We will provide updates as more information becomes available. Thank you for your patience.
identifiedFri, May 29, 2026, 01:13 AM
We have narrowed down the GIF issue to Zoom client versions 7.0.0 – 7.0.4. We will begin re-enabling the GIF feature on unaffected client versions starting today through this weekend. We will provide updates as more information becomes available. Thank you for your patience.
identifiedThu, May 28, 2026, 11:30 PM
We continue to investigate the issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts. We will provide updates as more information becomes available. Thank you for your patience.
identifiedThu, May 28, 2026, 11:39 AM
We continue to investigate the issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts. We will provide updates as more information becomes available. Thank you for your patience.
identifiedWed, May 27, 2026, 11:38 PM
We continue to investigate the issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts. We will provide updates as more information becomes available. Thank you for your patience.
identifiedWed, May 27, 2026, 04:50 PM
We are still investigating the issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts. We will provide updates as more information becomes available. Thank you for your patience.
monitoringWed, May 27, 2026, 01:08 PM
The issue affecting Giphy in Zoom Chat and Zoom In-Meeting Chat has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
identifiedWed, May 27, 2026, 09:42 AM
We are still investigating issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts. We will provide updates as more information becomes available. Thank you for your patience.
identifiedWed, May 27, 2026, 05:38 AM
Our team continues to work on the resolution for the service degradation affecting Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts. We will provide updates as more information becomes available. Thank you for your patience.
identifiedWed, May 27, 2026, 03:29 AM
We are still investigating issue with Giphy in Zoom Chat and Zoom In-Meeting Chat. Users may be unable to search or send GIFs. Some users may also experience re-login prompts. We will provide updates as more information becomes available. Thank you for your patience.
identifiedWed, May 27, 2026, 02:06 AM
Our team continues to work on the resolution for the service degradation affecting Giphy in Zoom chat and Zoom in-meeting chat. We will keep you informed with timely updates as progress is made. Thank you for your patience.
identifiedTue, May 26, 2026, 11:08 PM
Our team continues to work on the resolution for the service degradation affecting Giphy in Zoom chat and Zoom in-meeting chat. We will keep you informed with timely updates as progress is made. Thank you for your patience.
identifiedTue, May 26, 2026, 06:25 PM
We have successfully identified the root cause affecting Giphy In Zoom Chat and Zoom In-Meeting Chat. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
investigatingTue, May 26, 2026, 06:22 PM
We are currently investigating a service degradation with Giphy. Users may be unable to search or send GIFs In Zoom Chat and Zoom In-Meeting Chat. We appreciate your patience as we work to resolve this issue.

📊 TECHNICAL DETAILS

Internal ID
ce96cbbd-7007-4d42-9d67-82dba96149a4
External ID
d877fy0zpl77
🕐 Started
Tue, May 26, 2026, 06:22 PM
🔄 Last Updated
Fri, Jun 5, 2026, 02:45 AM
✓ Resolved
Fri, Jun 5, 2026, 02:45 AM
MINOR
Impact Level
9d 8h
Total Duration
20
Status Updates
Affected Components
Zoom Chat
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