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major✓ Resolved

POS card readers may not connect to Shopify POS

Shopify•Thu, Mar 5, 2026, 03:09 AM
Status
resolved
Duration
1h 46m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Mar 5, 2026, 04:55 AM
This incident has been resolved.
monitoringThu, Mar 5, 2026, 04:31 AM
The issue has been resolved and is being monitored.
identifiedThu, Mar 5, 2026, 04:15 AM
We've identified the problem affecting POS card reader connections as being related to an issue with our payment processing partner, Stripe. This is specifically impacting POS Terminal. We are continuing to investigate with them and will keep you updated.
investigatingThu, Mar 5, 2026, 03:16 AM
We are continuing to investigate and will keep you updated.
investigatingThu, Mar 5, 2026, 03:09 AM
We have received reports that some card readers are not connecting to Shopify POS. This is currently being investigated.

📊 TECHNICAL DETAILS

Internal ID
ce92eed8-1357-4e4d-a942-81dd2c895d40
External ID
9gfj0p7gv0p6
🕐 Started
Thu, Mar 5, 2026, 03:09 AM
🔄 Last Updated
Thu, Mar 5, 2026, 04:55 AM
✓ Resolved
Thu, Mar 5, 2026, 04:55 AM
MAJOR
Impact Level
1h 46m
Total Duration
4
Status Updates
Affected Components
Point of Sale
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