minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Short Codes to Onvoy Spectrum Mobile United States

Twilio•2026-10-09 12:59 UTC

Status

resolved

Duration

2h 51m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-10-09 15:50 UTC

This incident has been resolved.

resolved2026-10-09 15:50 UTC

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Onvoy Spectrum Mobile network subscribers in the United States is operating normally.

monitoring2026-10-09 15:50 UTC

We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.

identified2026-10-09 15:42 UTC

We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.

investigating2026-10-09 14:05 UTC

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Onvoy Spectrum Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-10-09 12:59 UTC

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Onvoy Spectrum Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

ce3583f5-75ce-44b4-b0d2-a14cd10cd1a6

External ID

5l20hbzp2k8m

🕐 Started

2026-10-09 12:59 UTC

🔄 Last Updated

2026-10-09 15:50 UTC

✓ Resolved

2026-10-09 15:50 UTC

MINOR

Impact Level

2h 51m

Total Duration

Status Updates

Affected Components

SMS Short Code, North America

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