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minor✓ Resolved

SMS Delivery Delays and Delivery Receipt Delays from a Subset of Twilio Short Codes to New Zealand

Twilio•Thu, Apr 9, 2026, 02:51 AM
Status
resolved
Duration
5h 24m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Apr 9, 2026, 08:15 AM
This incident has been resolved.
monitoringThu, Apr 9, 2026, 06:13 AM
We have observed a recovery in SMS delivery and delivery receipts from a subset of Twilio Short Codes to New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Apr 9, 2026, 04:13 AM
Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt delays from a subset of Twilio Short Codes to New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Apr 9, 2026, 03:10 AM
Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt delays from Twilio to New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Apr 9, 2026, 02:51 AM
Twilio customers may be experiencing SMS delivery delays and delivery receipt delays from a subset of Twilio Short Codes to New Zealand. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
cc9ce9f3-1417-4384-977d-36fc0d26ed6d
External ID
cqs61n5bh5mk
🕐 Started
Thu, Apr 9, 2026, 02:51 AM
🔄 Last Updated
Thu, Apr 9, 2026, 08:15 AM
✓ Resolved
Thu, Apr 9, 2026, 08:15 AM
MINOR
Impact Level
5h 24m
Total Duration
4
Status Updates
Affected Components
SMS, APAC
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