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minor✓ Resolved

Issue affecting a subset of Zoom Phone outbound calls in United Kingdom.

Zoom•Fri, Jan 30, 2026, 12:39 PM
Status
resolved
Duration
17h 50m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSat, Jan 31, 2026, 06:30 AM
This incident has been resolved.
identifiedSat, Jan 31, 2026, 03:01 AM
We continue to identify the root cause with our underlying carrier affecting Zoom Phone outbound for a subset of user calls in United Kingdom. We will keep you informed with timely updates as progress is made. Thank you for your patience.
identifiedFri, Jan 30, 2026, 04:12 PM
We continue to identify the root cause with our underlying carrier affecting Zoom Phone outbound for a subset of user calls in United Kingdom. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
identifiedFri, Jan 30, 2026, 02:12 PM
We have successfully identified the root cause with our underlying carrier affecting Zoom Phone outbound for a subset of user calls in United Kingdom. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
investigatingFri, Jan 30, 2026, 01:37 PM
We continue to investigate a service degradation with Zoom Phone outbound affecting a subset of user calls in United Kingdom. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
investigatingFri, Jan 30, 2026, 12:39 PM
We are currently investigating a service degradation with Zoom Phone outbound affecting a subset of user calls in United Kingdom. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

📊 TECHNICAL DETAILS

Internal ID
cc926fc3-1ae7-47e1-b680-d1df2bfaa83a
External ID
2zz9x4y4j0mn
🕐 Started
Fri, Jan 30, 2026, 12:39 PM
🔄 Last Updated
Sat, Jan 31, 2026, 06:30 AM
✓ Resolved
Sat, Jan 31, 2026, 06:30 AM
MINOR
Impact Level
17h 50m
Total Duration
5
Status Updates
Affected Components
Calling (Inbound/Outbound)
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