minor✓ Resolved

MMS Delivery Delyas and Failures from a Subset Of Twilio Longcode to Optus Australia

SendGrid•2026-09-17 10:19 UTC

Status

resolved

Duration

4h 16m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-09-17 14:35 UTC

This incident has been resolved.

monitoring2026-09-17 12:26 UTC

We have observed a recovery in MMS delivery from Twilio Long Codes to Optus network subscribers in Australia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-09-17 11:26 UTC

Twilio customers may be experiencing MMS delivery delays and failures from a Subset Of Twilio Longcode to Optus network subscribers in Australia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-09-17 10:19 UTC

Twilio customers may be experiencing MMS delivery failures from Twilio to Optus network subscribers in Australia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

cc625122-dcce-457c-9a2e-c950d6c09eb9

External ID

jxz55md6m0hx

🕐 Started

2026-09-17 10:19 UTC

🔄 Last Updated

2026-09-17 14:35 UTC

✓ Resolved

2026-09-17 14:35 UTC

MINOR

Impact Level

4h 16m

Total Duration

Status Updates

Affected Components

MMS, APAC

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