minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Short Codes to Telnyx United States

Twilio•2026-10-20 17:16 UTC

Status

resolved

Duration

2h 44m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-10-20 20:00 UTC

This incident has been resolved.

resolved2026-10-20 20:00 UTC

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Telnyx network subscribers in the United States is operating normally.

monitoring2026-10-20 17:59 UTC

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Telnyx network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identified2026-10-20 17:20 UTC

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telnyx network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigating2026-10-20 17:16 UTC

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telnyx LLC network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

cc3122aa-07f4-4883-af72-671c95b2b96e

External ID

756ps6mg126h

🕐 Started

2026-10-20 17:16 UTC

🔄 Last Updated

2026-10-20 20:00 UTC

✓ Resolved

2026-10-20 20:00 UTC

MINOR

Impact Level

2h 44m

Total Duration

Status Updates

Affected Components

SMS Short Code, North America

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