← Back to SendGrid History
minoridentified
Voice Call Failures from a Subset of Twilio Phone Numbers to Hong Kong
Status
identified
Duration
Ongoing
Updates
7
Coverage
0 articles
INCIDENT TIMELINE
identifiedSun, Sep 13, 2026, 07:31 AM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
identifiedSat, Sep 12, 2026, 03:31 PM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
identifiedSat, Sep 12, 2026, 07:30 AM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedSat, Sep 12, 2026, 03:25 AM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedSat, Sep 12, 2026, 01:25 AM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Sep 12, 2026, 12:24 AM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSat, Sep 12, 2026, 12:16 AM
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
caf889de-dc63-47fa-9dfe-dbaadd03ee15
External ID
yr85fb7343g8
🕐 Started
Sat, Sep 12, 2026, 12:16 AM
🔄 Last Updated
Sun, Sep 13, 2026, 07:31 AM
MINOR
Impact Level
Ongoing
Total Duration
7
Status Updates
Affected Components
Voice, APAC
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed