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minor✓ Resolved

SMS Delivery Failures to DiGi in Malaysia

TwilioTue, Jan 20, 2026, 06:24 PM
Status
resolved
Duration
2d 12h
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jan 23, 2026, 06:57 AM
This incident has been resolved.
monitoringWed, Jan 21, 2026, 03:19 AM
We are still observing successful SMS delivery failures to DiGi in Malaysia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
monitoringWed, Jan 21, 2026, 01:17 AM
We are still observing successful SMS delivery failures to DiGi in Malaysia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
monitoringWed, Jan 21, 2026, 12:51 AM
We are observing successful SMS delivery failures to DiGi in Malaysia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
investigatingTue, Jan 20, 2026, 09:05 PM
We are still experiencing SMS delivery failures to DiGi in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
investigatingTue, Jan 20, 2026, 07:24 PM
We are still experiencing SMS delivery failures to DiGi in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, Jan 20, 2026, 06:24 PM
We are experiencing SMS delivery failures to DiGi in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
caa9ca4c-acd8-42ab-9cf5-ef369db9d384
External ID
xpjyfxnfbtlh
🕐 Started
Tue, Jan 20, 2026, 06:24 PM
🔄 Last Updated
Fri, Jan 23, 2026, 06:57 AM
✓ Resolved
Fri, Jan 23, 2026, 06:57 AM
MINOR
Impact Level
2d 12h
Total Duration
6
Status Updates
Affected Components
SMS, APAC
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