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minor✓ Resolved

SMS Delivery Delays to Multiple Networks in France via subset of Long codes

Twilio•Tue, Jan 20, 2026, 10:50 PM
Status
resolved
Duration
2d 8h
Updates
7
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jan 23, 2026, 06:57 AM
This incident has been resolved.
monitoringThu, Jan 22, 2026, 06:48 PM
We are observing recovery in SMS delivery delays when sending messages to multiple networks in France. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, Jan 22, 2026, 05:44 AM
We are continuing to experience SMS delivery delays when sending messages to multiple networks in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
investigatingWed, Jan 21, 2026, 01:46 PM
We are experiencing SMS delivery delays when sending messages to multiple Networks in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
investigatingWed, Jan 21, 2026, 02:16 AM
We are experiencing SMS delivery delays when sending messages to multiple Networks in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigatingWed, Jan 21, 2026, 01:48 AM
We are still experiencing SMS delivery delays when sending messages to multiple Networks in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingTue, Jan 20, 2026, 11:42 PM
We are still experiencing SMS delivery delays when sending messages to multiple Networks in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, Jan 20, 2026, 10:50 PM
We are experiencing SMS delivery delays when sending messages to multiple Networks in France. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
c99a1fe7-b8cd-4e5c-a83a-704d8121e4df
External ID
7k8xzw9tyzk3
🕐 Started
Tue, Jan 20, 2026, 10:50 PM
🔄 Last Updated
Fri, Jan 23, 2026, 06:57 AM
✓ Resolved
Fri, Jan 23, 2026, 06:57 AM
MINOR
Impact Level
2d 8h
Total Duration
7
Status Updates
Affected Components
SMS, APACSMS
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