← Back to Twilio History
minor✓ Resolved

SMS Delivery Delays and Failures to H3G network in the United Kingdom

Twilio•Fri, Feb 20, 2026, 06:32 PM
Status
resolved
Duration
23h 32m
Updates
7
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSat, Feb 21, 2026, 06:05 PM
This incident has been resolved.
monitoringSat, Feb 21, 2026, 04:28 PM
We continue to observe a recovery in SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. The team is monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
monitoringSat, Feb 21, 2026, 02:32 PM
We have observed a recovery in SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. The team is monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingSat, Feb 21, 2026, 08:22 AM
We continue to experiencing SMS delivery delays and failures to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.
investigatingSat, Feb 21, 2026, 12:24 AM
We continue to experiencing SMS delivery delays and failures to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigatingFri, Feb 20, 2026, 09:33 PM
We continue to experiencing SMS delivery delays and failures to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingFri, Feb 20, 2026, 07:42 PM
We are experiencing SMS delivery delays and failures to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Feb 20, 2026, 06:32 PM
We are experiencing SMS delivery delays and failures to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
c919a03d-b47e-460b-bf40-9f3db5414b13
External ID
2jvxh422vglg
🕐 Started
Fri, Feb 20, 2026, 06:32 PM
🔄 Last Updated
Sat, Feb 21, 2026, 06:05 PM
✓ Resolved
Sat, Feb 21, 2026, 06:05 PM
MINOR
Impact Level
23h 32m
Total Duration
7
Status Updates
Affected Components
SMS, Europe
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed