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minor✓ Resolved
Voice Call Audio Quality Degradation between Twilio Phone Numbers and Multiple Networks in United Kingdom
Status
resolved
Duration
10h 30m
Updates
6
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedSat, May 2, 2026, 04:50 AM
This incident has been resolved.
monitoringSat, May 2, 2026, 02:58 AM
We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringSat, May 2, 2026, 12:57 AM
We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, May 1, 2026, 09:33 PM
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedFri, May 1, 2026, 07:33 PM
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, May 1, 2026, 06:32 PM
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, May 1, 2026, 06:20 PM
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
c91746b5-eec7-406e-98b3-c39461eddf3c
External ID
0jd342mplq24
🕐 Started
Fri, May 1, 2026, 06:20 PM
🔄 Last Updated
Sat, May 2, 2026, 04:50 AM
✓ Resolved
Sat, May 2, 2026, 04:50 AM
MINOR
Impact Level
10h 30m
Total Duration
6
Status Updates
Affected Components
Voice, Europe
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