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minor✓ Resolved

SMS Delivery Delays From Twilio Long Codes to Claro Colombia

Twilio•Wed, May 20, 2026, 04:04 PM
Status
resolved
Duration
5h 35m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, May 20, 2026, 09:40 PM
This incident has been resolved.
monitoringWed, May 20, 2026, 07:31 PM
We have observed a recovery in SMS delivery from Twilio Long Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, May 20, 2026, 05:24 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
identifiedWed, May 20, 2026, 04:17 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, May 20, 2026, 04:04 PM
Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
c7bc11a1-e4ba-4977-af8b-955f939dd779
External ID
ncq65412mw8m
🕐 Started
Wed, May 20, 2026, 04:04 PM
🔄 Last Updated
Wed, May 20, 2026, 09:40 PM
✓ Resolved
Wed, May 20, 2026, 09:40 PM
MINOR
Impact Level
5h 35m
Total Duration
4
Status Updates
Affected Components
SMS, Latin America
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