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minor✓ Resolved

SMS Delivery Delays from Twilio to Sky UK

Twilio•Thu, Aug 13, 2026, 06:49 PM
Status
resolved
Duration
18h 6m
Updates
8
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Aug 14, 2026, 12:55 PM
This incident has been resolved.
monitoringFri, Aug 14, 2026, 12:09 PM
We have observed a recovery in SMS delivery from Twilio to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoringFri, Aug 14, 2026, 08:09 AM
We have observed a recovery in SMS delivery from Twilio to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringFri, Aug 14, 2026, 06:08 AM
We have observed a recovery in SMS delivery from Twilio to Sky network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Aug 14, 2026, 02:14 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Sky network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedThu, Aug 13, 2026, 10:09 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Sky network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedThu, Aug 13, 2026, 08:00 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Sky network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Aug 13, 2026, 07:00 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Sky network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Aug 13, 2026, 06:49 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Sky network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
c7b86f45-8660-4a6e-9547-6784cb5e463a
External ID
nttnp6qz5zgt
🕐 Started
Thu, Aug 13, 2026, 06:49 PM
🔄 Last Updated
Fri, Aug 14, 2026, 12:55 PM
✓ Resolved
Fri, Aug 14, 2026, 12:55 PM
MINOR
Impact Level
18h 6m
Total Duration
8
Status Updates
Affected Components
SMS, Europe
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