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minor✓ Resolved

SMS Delivery Delays from Twilio to Claro Puerto Rico

Twilio•Fri, Feb 20, 2026, 05:19 AM
Status
resolved
Duration
3h 20m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Feb 20, 2026, 08:40 AM
This incident has been resolved.
monitoringFri, Feb 20, 2026, 06:37 AM
We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Feb 20, 2026, 06:21 AM
We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Feb 20, 2026, 06:17 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Feb 20, 2026, 05:19 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
c77795bb-f7ea-43bb-bbb0-bacd8d891dec
External ID
ry4vh887sw92
🕐 Started
Fri, Feb 20, 2026, 05:19 AM
🔄 Last Updated
Fri, Feb 20, 2026, 08:40 AM
✓ Resolved
Fri, Feb 20, 2026, 08:40 AM
MINOR
Impact Level
3h 20m
Total Duration
4
Status Updates
Affected Components
SMS, Latin America
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