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minor✓ Resolved

SMS Delivery Delays to Claro Network for a Subset of Short Codes in Colombia

Twilio•Fri, Feb 6, 2026, 03:48 PM
Status
resolved
Duration
10h 16m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSat, Feb 7, 2026, 02:05 AM
This incident has been resolved.
monitoringSat, Feb 7, 2026, 12:03 AM
We are observing recovery in SMS Delivery Delays to Claro Network for a Subset of Short Codes in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
monitoringFri, Feb 6, 2026, 10:18 PM
We are observing recovery in SMS Delivery Delays to Claro Network for a Subset of Short Codes in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Feb 6, 2026, 06:48 PM
We are still experiencing SMS Delivery Delays to Claro Network for a Subset of Short Codes in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingFri, Feb 6, 2026, 04:49 PM
We are still experiencing SMS Delivery Delays to Claro Network for a Subset of Short Codes in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Feb 6, 2026, 03:48 PM
We are experiencing SMS Delivery Delays to Claro Network for a Subset of Short Codes in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
c6ed885c-ac88-4e90-8fa8-03e5db0a0eb0
External ID
vzpj18jc8lhg
🕐 Started
Fri, Feb 6, 2026, 03:48 PM
🔄 Last Updated
Sat, Feb 7, 2026, 02:05 AM
✓ Resolved
Sat, Feb 7, 2026, 02:05 AM
MINOR
Impact Level
10h 16m
Total Duration
5
Status Updates
Affected Components
SMS, Latin America
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