Media Services Live 4 (MSL4) Issues

This incident has been resolved.

We have implemented a fix for this issue as of 18:15 UTC on August 25, 2026; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX. We will continue to monitor to ensure that the impact has been fully mitigated.

We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX. We will provide an update within the next 30 minutes.

We are continuing to investigate this issue and work towards mitigation. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX?language=en_US. We will provide an update within the next 30 minutes.

We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX?language=en_US. We will provide an update within the next 30 minutes.

We are investigating an emerging issue with Media Services Live 4 related to live streaming with 502 bad gateway errors. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.