Web application unavailable and flag delivery evaluations have elevated failure rate

This incident has been resolved.

Production service impact has been restored. However, customers might need to restart their applications to fully reconnect to LaunchDarkly's services. Our engineering team is working on guidance that can be provided to customers.

The web application availability has recovered. Flag delivery and event ingestion continue to be impacted and are actively recovering. Our engineering team continues to work on remediation.

We have identified the root cause and are implementing a fix.

The LaunchDarkly web application (app.launchdarkly.com) was unavailable and is actively recovering at the moment. The Flag Delivery network was also impacted, causing an elevated failure rate with retrieving flag values. Customers using client-side or server-side SDKs should continue to see the last known flag values if a local cache exists, or fall back to in-code values. Customers using our Relay Proxy should continue to see last known flag values if a local cache exists. Customers using our Edge SDKs should continue to see last known flag values. Some event data loss may have occurred.