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minor✓ Resolved
Studio Timeout Functionalities Are Degraded Potentially Causing Stuck Executions
Status
resolved
Duration
1h 35m
Updates
2
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedWed, Jul 29, 2026, 10:31 PM
This incident has been resolved.
investigatingWed, Jul 29, 2026, 09:27 PM
We are investigating a small number of Send & Wait for Reply widgets in studio are failing to take the no reply transition, also a small number of add Twiml redirect widgets in studio are failing to take the timeout transition.. We expect to provide another update in 1 hour or as soon as more information becomes available
investigatingWed, Jul 29, 2026, 08:55 PM
Our monitoring systems have detected a potential issue with Studio Timers failing to schedule causing workflow failure. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
📊 TECHNICAL DETAILS
Internal ID
c470b973-ef53-4dd4-bb4c-dc506005f5c2
External ID
fc54bd5k29t5
🕐 Started
Wed, Jul 29, 2026, 08:55 PM
🔄 Last Updated
Wed, Jul 29, 2026, 10:31 PM
✓ Resolved
Wed, Jul 29, 2026, 10:31 PM
MINOR
Impact Level
1h 35m
Total Duration
2
Status Updates
Affected Components
Studio
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