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minor✓ Resolved

User Authentication Identity Gateway API High Latency for T-Mobile in United States

Twilio•Wed, Apr 15, 2026, 04:46 PM
Status
resolved
Duration
2h 58m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Apr 15, 2026, 07:45 PM
This incident has been resolved.
monitoringWed, Apr 15, 2026, 05:46 PM
We have observed a recovery in User Authentication Identity Gateway API high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Apr 15, 2026, 04:53 PM
Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Apr 15, 2026, 04:46 PM
Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
c4664755-3913-46ee-9f3c-d4b0a4867d8d
External ID
8pfx6s2n7lxp
🕐 Started
Wed, Apr 15, 2026, 04:46 PM
🔄 Last Updated
Wed, Apr 15, 2026, 07:45 PM
✓ Resolved
Wed, Apr 15, 2026, 07:45 PM
MINOR
Impact Level
2h 58m
Total Duration
3
Status Updates
Affected Components
Lookup SIM Swap
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