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minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Short Codes to Algar Brazil

Twilio•Fri, Apr 10, 2026, 03:15 PM
Status
resolved
Duration
12h 30m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSat, Apr 11, 2026, 03:45 AM
This incident has been resolved.
monitoringSat, Apr 11, 2026, 01:36 AM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Algar network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Apr 10, 2026, 10:41 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedFri, Apr 10, 2026, 06:35 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedFri, Apr 10, 2026, 04:29 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Apr 10, 2026, 03:27 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, Apr 10, 2026, 03:15 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Algar network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
c3e4d17e-1498-44ee-bc26-dd93c9bb5157
External ID
6fdg59zzfdts
🕐 Started
Fri, Apr 10, 2026, 03:15 PM
🔄 Last Updated
Sat, Apr 11, 2026, 03:45 AM
✓ Resolved
Sat, Apr 11, 2026, 03:45 AM
MINOR
Impact Level
12h 30m
Total Duration
6
Status Updates
Affected Components
SMS, Latin America
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