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minor✓ Resolved
MMS Delivery Receipt Delays From a Subset of Twilio Short Codes to Multiple Networks in United States
Status
resolved
Duration
3h 46m
Updates
3
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedWed, Jul 29, 2026, 09:55 PM
This incident has been resolved.
monitoringWed, Jul 29, 2026, 07:52 PM
We have observed a recovery in MMS delivery receipts from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedWed, Jul 29, 2026, 06:44 PM
Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, Jul 29, 2026, 06:09 PM
Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
c3b33bdc-a970-42c5-8006-c4e6b63d293d
External ID
pkfk6t2xwr2q
🕐 Started
Wed, Jul 29, 2026, 06:09 PM
🔄 Last Updated
Wed, Jul 29, 2026, 09:55 PM
✓ Resolved
Wed, Jul 29, 2026, 09:55 PM
MINOR
Impact Level
3h 46m
Total Duration
3
Status Updates
Affected Components
MMS Short Code, North America
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