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minor✓ Resolved
User Authentication Identity Gateway API High Latency in Multiple Countries
Status
resolved
Duration
3h 8m
Updates
3
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedSat, May 16, 2026, 02:00 PM
This incident has been resolved.
monitoringSat, May 16, 2026, 11:45 AM
We have observed a recovery in User Authentication Identity Gateway API high latency across multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, May 16, 2026, 11:04 AM
Twilio customers may be experiencing User Authentication Identity Gateway API high latency in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSat, May 16, 2026, 10:51 AM
Twilio customers may be experiencing User Authentication Identity Gateway API high latency in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
c352369e-32db-463a-b566-93398a64f2ff
External ID
1qpmtw06qjl6
🕐 Started
Sat, May 16, 2026, 10:51 AM
🔄 Last Updated
Sat, May 16, 2026, 02:00 PM
✓ Resolved
Sat, May 16, 2026, 02:00 PM
MINOR
Impact Level
3h 8m
Total Duration
3
Status Updates
Affected Components
Lookup Identity MatchLookup Line Type Intelligence [Legacy API]Lookup Line Type Intelligence [Twilio API]Lookup SIM SwapLegacy Identity MatchAndAttributes
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